• 5 stars: 0 (0%)
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  • 1 star: 1 (100%)
D
Doruk (Atlanta, US)
Horrible Knife, Horrible Customer Service

I purchased two knives from Burrfection — both from the same Japanese maker — and one of them (the Hatsukokoro Hayabusa 150mm Petty) arrived with terrible, uneven laser engraving that looked like a rushed factory reject. I’ve owned many Japanese knives, including others from the same brand, and I can easily tell the difference between intentional dark etching and a quality control failure.

When I reached out to Burrfection’s support, they refused to admit there was any defect despite clear photos showing the issue. After more than a week of back-and-forth and zero accountability, they told me I could either pay $22 out of pocket to return it or wait two weeks while they shipped it back to Japan for “inspection.” Absolutely ridiculous.

At this point, I decided to return both knives because I don’t want anything to do with this company. Their so-called “premium service” is a joke. You’ll get better customer support from random eBay sellers than from Burrfection.

Avoid this store at all costs. They’ll happily take your money, but the moment there’s an issue — even a clear manufacturing flaw — you’re on your own. I’m sharing photos of the defective knife and what it is supposed to look like so you can see the difference.